SPECIALIST PROFESSIONAL RECRUITMENT



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IT & Telecommunication 2023-06-26 03:29:06
ORB23-007

Service Desk

POSITION:                  Service Desk
LOCATION:                 The Parq Building, (MRT Queen Sirikit Centre Station)
Job Type:                    Contract (12-month renewable)
Salary range:              Depends on experience
Benefit:                       Social Security Fund, Group Insurance etc.
Responsibilities:

Call management

  • Receiving all calls from customer within agreed repose time and log call in Help desk systemProvide solutions to customers via phone
  • Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner

Problem management

  • Provide remote diagnostic to customer system
  • Monitor progress of calls
  • Escalate call which exceed the “Service Level Agreement” criteria

Reporting

  • Prepare call log data for manage service report
  • Maintenance of call log data
  • Manage and document end user manual

On-site service

  • Provide engineering on-site service according to SLA.
  • Maintain inventory of IT hardware and software
  • IMACD (Install, Move, Add, Change, Delete)
Qualifications:
  • Bachelor Degree in Computer Engineering or any related fields
  • 2-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management
  • Knowledge in Windows Operating System, Microsoft Office, MS SQL would be advantage.
  • Ability to work flexible
  • Good command of English would be advantage
  • Service-mind and interpersonal skill is a must


Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to waraluck.c@orenburg.co.th (02 634 1722 Ext.13)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

***Candidates are not required to pay a fee to use our services***

Visit our website at: www.orenburg.co.th