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Exchange & Return Manager

Our Client is international home furnishing company from European Country. They are works towards creating a better everyday life at home for the many people by offering well-designed, functional home furnishing  products at prices so low that as many people as position as possible can afford them.  Today the company employs over 135,000 people in 40 countries, but our beginnings were humble, having started in small town in European Country, with just a handful of down-to-earth, ordinary people with passion for home furnishing.

Position:                     Exchange & Return Manager (Customer Relations Department)

Job Type:                    Permanent

Location:                     Bangna, Bangkok

Salary Range:             30,000 -35,000 THB/ month

Benefit:          

• Dental insurance
• Five-day work week
• Free shuttle bus
• Life insurance
• Medical insurance
• Performance bonus

Responsibilities:

• To lead a team of co-workers for attending to walk-in customers’ returns and exchanges.
• To plan duty roster for the team.
• To train staff on customer handling and to use the Inventory system.
• To support the team members in processing exchanges/refunds when “overwhelmed”.
• To support the team members by serving walk-in customers during “overwhelming” situations.
• To replenish selling tools including, gift vouchers etc.
• To be responsible for ordering of hardware, replenishing and maintaining of hardware room.
• To assist in the Customer Service Back Office when calls are overwhelming.
• To take on “escalated” cases/complaints

Qualifications

• Minimum 3 years Customer Service experience in a supervisory position(experienced in leading/coaching team member), preferably from a Retial/Service Industry
• Proven leadership abilities and lead by example
• Excellent communication and interpersonal skills
• Strong enthusiasm and knowledge of home furnishings
• Able to share knowledge and learning and build working relationships
• Ability to bring out the best in co-workers and to motivate and develop the organisation
• Ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
• Computer literacy and good English communication skills to perform daily operations

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to mallika.r@orenburg.co.th Bussaraporn.s@orenburg.co.th (Call 02-634 1722 ext 16)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

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