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Corporate Account Manager-Chemical for Hotel Chain

Our Client is the global leader in water, hygiene and energy technologies and services that provide and protect clean water, safe food, abundant energy and healthy environments. Company delivers comprehensive programs and services to the food, energy, healthcare, industrial and hospitality markets in more than 170 countries around the world.With strong services, solutions and expertise, we see tremendous opportunity to further strengthen our relationships with the largest players in global business and help our customers meet their operational challenges anywhere in the world.Company is an Equal Opportunity Employer, relying on the diversity of our workforce to drive innovation and growth.

Position:                     Corporate Account Manager-Chemical for Hotel Chain

Location:                     President Tower, Ploenchit, Bangkok

Industry type:            Chemical

Job Type:                    Permanent

Salary Range:             Up to Experience

Report to:                           Senior Regional Leader

Key Role and Responsibilities:

Gain New Customers:

• Selling new business by proactively and creatively identifying prospective accounts (e.g., leveraging referrals, trade associations, external networks), building a broad network of relationships, learning the prospective customers’ business, operations and needs/challenges, and identifying opportunities to add value through the full range of business products, services, and solutions.

Grow Existing Customers:

• Expand the business with existing customers by building an increasingly broad network of customer relationships, continuously learning about enterprise-wide customer business operations and emerging needs and identifying what drives their growth and profitability, understanding broad business offerings and innovations, and identifying opportunities to position those solutions against newly defined customer needs.

Retain Existing Business:

• Retain existing customers (revenue and margin) by ensuring all service/delivery expectations are met, monitoring and ensuring customer satisfaction, proactively broadening and deepening enterprise-wide customer relationships, and continually prove and merchandise value aligned to different stakeholders/influencers.

Lead Strategic Account Planning:

• Lead the development of winnable strategies for meeting current and emerging customer needs; leverage and strengthen internal (business) and customer relationships to create new, Differentiating value and to increase customer satisfaction and business customer share.

Drive Innovation:

• Deliver increasingly greater value to customers by identifying emerging customer needs and opportunities and communicating those needs and opportunities to business to support or drive possible new solutions; actively pursue opportunities to share and demonstrate the value of business innovations with customers.

Lead and Develop Field Staff:

• Develop the capability of field staff to sell and meet customer needs by being an on-going conduit of information from the industry, market, and customers to the field teams, providing critical insights to help them understand customers’ global needs/operations and the implications for how business needs to sell to and support the customer; provide feedback and guidance to field staff to enhance their ability to meet customer needs and expectations.

Oversee Customer Service/Solution Delivery:

• Effectively and consistently meet customer expectations and deliver on all service agreements by ensuring that clear implementation goals, plans, and timelines are established and communicated, and identifying, coordinating, and motivating field and other resources to achieve delivery objectives.  Effectively manage and resolve challenging situations (crisis management).

Manage Profitability:

• Apply expert knowledge of the factors that drive profitability (e.g., pricing, contract terms and conditions, service or product mix management, etc.) and the actions necessary to improve profitability; accept responsibility for ensuring that business is profitable and keeps profitability as a clear priority for self and others; engage the appropriate internal resources (e.g., Marketing, Finance, Legal) to build and maintain profitable business; act quickly to address problems that may negatively impact profitability and to seize opportunities to enhance profitability.

Qualification/Requirement:                                      

• At least Bachelor’s Degree with preferably in Master’s Degree
• Solid and proven experiences in sales planning, strategy, management, execution, initiative and growth    
• Customer relationship management at the high level
• Excellent Thai and English communication, presentation, influencing and negotiation skills related to the business and financial perspectives
• Excellent interpersonal skills and networking
• Strong analytical skills  in terms of business and financial dimensions
• Good problem solving and decision making skills for any complex issues
• Result-driven focus
• Attention to details  
• Teamwork and collaboration
• People management and development
• Ability to learn quickly
• Ability to travel in the up-country and overseas  

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to marisa.v@orenburg.co.th(Call 086-0599005)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

Candidates are not required to pay a fee to use our services.

Visit our website at: www.orenburg.co.th