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Assistant Service Support Manager

Our Client Company provides technologies and products for its customer more than 20 years which owned subsidiary from Japan. This company has promoting the sales and marketing of company’s products in Thailand and the Indochina sub region. Within Thailand, Epson Thailand has an extensive network of 205 authorized partners, and operates 85 service centers and a solution Centre to provide the best possible support and service for its customers.
 
Position:                      Assistant Service Support Manager                                                                                                               (Senior Service Engineer/After Sale Service)

Location:                     Bangkok

Industry type:             Manufacturing

Job Type:                     Permanent

Salary Range:              Maximum 70,000 THB

Benefits:                      Social Security, Provident Fund,Fixed and Variable Bonus

                                     and Group Insurance etc.
 
Responsibilities:

• Manage and perform the most effective customer support (end user, dealer and company’s partner)
• Implement /manage special project assigned by manager
• Manage technical issues and find solutions to meet customer satisfaction
• Regularly visit customers with Sales team to get feedback and improve customer service quality
• Lead service support team to achieve department target
• Support end user regarding to product information before sales and after sales service
• Report work progress, share information and propose solutions
• Implement spare part verify process to control service support cost to within target
• Provide correct information about spare part minimum stock

 Qualifications:

• Male Only  with over 35 years  old (Thai Nationality only)                                         
• Bachelor degree of higher in Electronics, Computer Engineering, Business Administration, IT, Marketing or others related
• At least 7-10 years of experience in customer and service support or IT product management
• Strong organizational and operational skills
• Problem solving and analytical skills
• Good personality or Service minded with good personality
• Team work
• Good command of English
• Able to travel domestic and international
• Be able to communicate in English
• Strong analytical skill and negotiation skills, target-oriented as well as customer service oriented, hardworking and mature                                   
• Be able to work under pressure
• Comfortable working in International company

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to tiffany.s @orenburg.co.th and marisa.v @orenburg.co.th (call 086-408-1808)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

Visit our website at: www.orenburg.co.th

Candidates are not required to pay a fee to use our services.