Home > Vacancies > Customer Care Manager

Customer Care Manager

Our client is the world's hottest mobile messaging platform; offers free text and voice messaging, voice calling and group chat with up to 100 people, integrated with various interactive elements such as Stickers, Home & Timeline and Official Accounts. Since its release in June 2011, the cross-platform mobile messenger has been releasing a series of add-on apps that range from games to an anti-virus app. Today, Company has become a hot cultural icon with 500 million users in over 230 countries. Company has also held the coveted No. 1 spot in the 'free apps' category of app stores in 60 countries

Position:                      Customer Care Manager

Job Type:                     Permanent

Location:                     Empire Tower

Salary range:              (Up to experience)

Responsibilities

• Be a trainer/facilitator for all new staff/supervisor in Customer Care
• Plan, organize, direct, manage, and evaluate the customer Care activities
• Conduct tool to measure staff success and evaluate during on boarding period
• Coach, motivate and lead a team and Customer Care to ensure that all customer service inbound/outbound, conserve quality
• Develop and maintain documented coaching programs for each individual sub department. Programs will include areas of weaknesses, action plans to assist with improvement, and measurements to monitor improvements
• Refresh product and service knowledge to existing agent/supervisor as scheduled or needs.
• Coordinate with Customer Care at management level to ensure the team’s performance is in line with key performance objectives including obtaining externally, reducing the cost-per-contact, improving sales and reducing staff attrition
• Work with other team in order to get or verify information for effective training 
• Ensure administrative duties are completed accurately and within time framers including but, not limited to, performance reporting

Qualifications

• Experiences in Call Center Setting up, Customer Service and /or training working experience
• Team Leader working experience. Including the recruitment, coaching and development of staff performance
• Managed around 30+ call
• Interests in Game and Mobile Application
• Good command in English
• Experiences in Japanese or Korean company is a plus

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photographto(Call 02-634 1722 ext. 15) or 086-408-1808

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

Candidates are not required to pay a fee to use our services.

Visit our website at: www.orenburg.co.th