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Operation Manager

My client is the world's largest Assistance and Travel Insurance Group. Since being founded in year 2000, they have grown to become a clear leader in the Roadside Assistance field and have also established a strong market position in Travel Insurance. The company currently employs more than 430 caring and helping staffs. As the world‘s leading assistance company, helping is in our DNA. And we don‘t just help our customers, our caring nature extends to our employees too. They are looking for who has experience in Online, Digital marketing and would like to work for an international network that offers development opportunities.

Position:                      Operation Manager

Location:                     Bangkok

Industry type:            Insurance                                

Salary Range:             80,000 – 100,000 THB

Responsibilities;

• Counsel/support Team Leaders on day to day business activities and align on priorities
• Hold regular (at least quarterly) team meetings to communicate updates, results and priorities
• Develop and maintain all procedures related documentation (SOP, guidelines, process flow, etc.)
• Identify process improvement opportunities and provide feedback to the sending BUs proactively
• Make sure all employees have the workstation, IT hardware and accesses ready on a timely manner
• Escalate and report all IT related issues to the relevant service desk
• Develop and maintain job descriptions for all employees outlining their role and responsibilities
• Develop and maintain a succession plan to prepare the internal promotions and avoid dependencies
• Plan for and provide opportunities for employee advancement and development
• Provide documented and signed annual targets to all employees
• Ensure the achievement of quality and productivity targets set by the sending BUs
• Design and maintain monthly financial incentive programs where applicable
• Administer a quarterly and yearly performance review for all employees
• Identify areas of improvements and build action plans proactively
• Support clients in ramping up new capabilities and transferring the knowledge
• Meet with clients at least once a year in Thailand and/or client country
• Handle client requests promptly and courteously

Qualifications;

• 5 years of professional experience preferably in the Insurance industry or Operations management
• Previous successful experience in a Leadership position
• Intermediate MS Office skills
• Excellent interpersonal/communication skills, ability to build/maintain rapport with key stakeholders
• Strong self-control with ability to create a pleasant working environment
• Naturally motivated, self-driven, positive and accountable for business outcomes
• Understand/respect other people’s point of view, passionate about coaching the team

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to mallika.r@orenburg.co.th and Bussaraporn.s@ orenburg.co.th (Call02- 634 1722 ext 12)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

Candidates are not required to pay a fee to use our services.

Visit our website at: www.orenburg.co.th