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Customer Service Manager - Thailand+Indochina (Chemical for food and beverage industries)

Our Client is the leading provider of smart, sustainable solutions for cleaning and hygiene, driving increased productivity, food safety and infection prevention through the integration of new technology-enabled services and systems, ultimately enhancing our customer’s end user experience. They are currently seeking an enthusiastic and experience professional to join our company in the following position:

Position:                      Customer Service Manager – Thailand & Indochina

                                    (Chemical for Food and beverage industries)

Location:                      The nine, Pharam 9, BKK

Job Type:                      Permanent

Salary Range:              55,000-80,000 THB (Up to experience)

Benefit                         Social Security Fund, Group insurance, Bonus, provident fund and phone allowance etc.

Job Responsibilities:

• Establishes and leads a customer service organization that fully reflects the four pillars of the SEE Customer Service Performance Excellence charter founded upon: -
  a) Key measures in customer satisfaction, quality, responsiveness, productivity, and expense control;
  b) Promoting and leading behaviors for service excellence;
  c) Deploying global hardware and software tools that improve key measures and behaviors
  d) Re-imaging processes through ingenious collaboration to simplify our businesses for the customer and to continuously improve internal performance
• Drive global initiatives in the region, such as Voice of the Customer, Business Continuity, Customer Service Excellence (CSE) training, and Reward & Recognition programs.
• Actively partners with all divisions and functions in the spirit of ingenious collaboration to accomplish mutual goals to drive successful execution of business improvement and innovation initiatives and support corporate goals.
• Effectively lead change management programs and initiatives in the region to improve commercial value-add of customer service activities in the region supporting SEE competitive advantage
• Ensure the customer service function remains the best place for the best people through development of our teams.  Ensure meaningful professional development occurs for CS staff members to enable them to be high performers in their roles and/or able to develop career pathways throughout organization.
• Manage to global KPIs for Customer Services, implementing effective reporting and monitoring, with actions and programs aimed at continuous improvement.
• With regional Vice-President of Customer Services, management of customer service expense budget
• To take a leadership role in improving processes, creating efficiencies and sharing working knowledge for the benefit of Customer Service, Customers, & Sales, being an ambassador for the Company’s Customer Service pillars of excellence
• Be a role model for the Company’s Vision, Mission and Values and uphold through self and team all company policies and procedures
• Leadership in providing a safe and healthy workplace.  Support an equal opportunity employment environment that celebrates diversity and inclusion
• Build relationships through positive communication with all stakeholders – internal and external.
• Strive for excellence in exhibiting the Sealed Air leadership behaviors and promoting a winning performance culture

Qualifications:

• Tertiary degree or equivalent work experiences.
• Fluent in English as a business language - written and verbal
• High level of computer literacy & knowledge of Enterprise Systems (SAP) and Google tools
• Six Sigma Training or Lean qualifications are an advantage.
• Ability to travel regularly within Thailand, Indochina region and occasionally outside of this region.
• Superior communication skills effective at all levels of a diverse organization.
• Demonstrated ability to work effectively with other functions & divisions in an interdependent organization to develop and achieve common goals.
• Leadership skills with proven record of successfully coaching individuals and teams to strengthen the organization
• A passion for developing and motivating individuals to achieve their potential
• A positive passion for leading change management.
• Solid process and project management skills.  Understands complex workflows and has the ability to find ways to simplify them.  Knows how to efficiently organize people and activities, set priorities and maintain focus accordingly.
• Strategic Agility and ability to adjust to effectively deliver required results
• Business acumen to understand commercial drivers to financial success
• Good analytical and problem solving skills
• A proven track record of meeting/exceeding goals.
• Strong empathy for customers.  Dedicated to high levels of customer service and meeting the needs of external and internal customers.
• Comfortable operating with some ambiguity within a matrix environment and potentially conflicting priorities to deliver overall best outcomes.  

 Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to tiffany.s@ orenburg.co.th , marisa.v @orenburg.co.th (call 098-262-6624)

 

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence. 

Candidates are not required to pay a fee to use our services.

Visit our website at: www.orenburg.co.th